This Privacy Policy ("Policy") explains how Kavexis ("we," "us," or "our") collects, uses, discloses, and protects information when you visit our website at kavexis.com, contact us, or use our services (collectively, the "Services"). By using the Services, you agree to the practices described here.

1.1 Information We Collect

We collect the following categories of information:

• Information you provide directly: name, business name, email address, phone number, billing information, and any other details you submit through forms, demos, sign-ups, or communications.

• Service usage data: when you use our AI receptionist, chatbot, or related products, we collect call audio recordings, call transcripts, chat transcripts, message content, timestamps, caller phone numbers, and metadata necessary to operate the Service.

• Automatically collected data: IP address, browser type, device identifiers, pages viewed, referral URLs, and similar log data collected via cookies and analytics tools.

• Communications: any email, message, or call we exchange with you, including support inquiries.

1.2 How We Use Your Information

We use the information we collect to:

• provide, operate, maintain, and improve the Services;

• process transactions and manage subscriptions;

• train, fine-tune, and evaluate AI models that power our Services (using anonymized or aggregated data where feasible);

• communicate with you about your account, billing, updates, and support requests;

• send marketing or promotional communications, where permitted by law and subject to your right to opt out;

• detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity;

• comply with legal obligations and enforce our agreements.

1.3 Call Recording and Voice Data

Our AI receptionist Service records and processes voice calls placed to or from phone numbers configured by our customers. Florida is a "two-party consent" state for call recording. Customers using the Service represent and warrant that they have obtained all required consents from callers (including, where applicable, by way of a recorded disclosure at the start of each call) before any recording occurs. We process voice data solely as a service provider on our customer's behalf, and we are not responsible for our customers' compliance with applicable wiretap, eavesdropping, or recording-consent laws.

1.4 Healthcare-Related Customers (HIPAA)

If you are a "Covered Entity" or "Business Associate" under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and intend to transmit Protected Health Information ("PHI") through the Services, you must execute a Business Associate Agreement ("BAA") with us before doing so. You are not authorized to transmit PHI through the Services without a fully executed BAA in place.

1.5 How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers and sub-processors: we share data with vendors who help us operate the Services, including cloud hosting providers, payment processors, AI/LLM providers (such as OpenAI, Anthropic, or similar), telephony providers (such as Twilio or similar), analytics providers, and customer-support tools. These vendors are bound by contractual confidentiality and data-protection obligations.

• Legal requirements: when required by law, subpoena, court order, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

• With your consent: for any other purpose disclosed to you and to which you consent.

1.6 Cookies and Tracking

We use cookies and similar technologies to operate the website, remember preferences, measure performance, and (where applicable) deliver targeted advertising. You can control cookies through your browser settings. Disabling cookies may impair website functionality.

1.7 Data Retention

We retain personal information for as long as necessary to provide the Services and for legitimate business purposes such as legal compliance, dispute resolution, fraud prevention, and contract enforcement. Call recordings and transcripts are retained according to the terms of your subscription plan or any data-processing agreement in place. You may request deletion of your data subject to our legal obligations.

1.8 Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

1.9 Your Privacy Rights

Depending on your location, you may have the right to:

• access the personal information we hold about you;

• correct inaccurate or incomplete data;

• request deletion of your data;

• restrict or object to certain processing;

• data portability;

• withdraw consent where processing is based on consent;

• opt out of marketing communications;

• (California residents) opt out of the "sale" or "sharing" of personal information under the CCPA/CPRA, although we do not sell personal information.

To exercise these rights, contact us at [CONTACT EMAIL]. We may need to verify your identity before processing your request.

1.10 Children's Privacy

The Services are not directed to children under the age of 13 (or 16 where applicable), and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

1.11 International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data-protection laws may differ from those of your jurisdiction.

1.12 Third-Party Links

Our website or Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

1.13 Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

1.14 Contact

Questions about this Policy? Contact us at [CONTACT EMAIL] or [MAILING ADDRESS].

2. Terms of Service

These Terms of Service ("Terms") govern your access to and use of the products, websites, and services offered by kavexis.com ("Company," "we," "us," or "our"). By creating an account, signing an order form, or otherwise using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an entity, you represent that you have authority to bind that entity.

2.1 The Services

The Company provides AI-powered receptionist, chatbot, and related communications tools (the "Services") subject to these Terms and any applicable order form, statement of work, or subscription plan ("Order"). The features and limits of your subscription are described in the Order or the website at the time of purchase.

2.2 Eligibility and Accounts

You must be at least 18 years old and capable of entering into binding contracts. You agree to provide accurate registration information, keep it current, and maintain the confidentiality of your credentials. You are responsible for all activity under your account.

2.3 Acceptable Use

You agree not to:

• use the Services in violation of any law, regulation, or third-party right;

• place or facilitate calls that violate the Telephone Consumer Protection Act ("TCPA"), Do-Not-Call rules, state recording-consent laws, or any other applicable communications regulation;

• use the Services to send spam, scam, harass, defraud, or harm any person;

• upload or transmit malicious code, attempt to gain unauthorized access to our systems, or interfere with the integrity or performance of the Services;

• reverse-engineer, decompile, or attempt to derive the source code of the Services except as expressly permitted by law;

• resell, white-label, or sublicense the Services without our prior written consent;

• use the Services in life-safety, emergency-response, or other applications where failure could cause death, personal injury, or severe property or environmental damage.

2.4 Customer Content and Data

You retain ownership of the content, data, and materials you submit to the Services ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content as necessary to provide and improve the Services. You represent and warrant that you have all rights and consents necessary to provide Customer Content to us.

2.5 Intellectual Property

The Services, including all software, designs, models, prompts, documentation, and trademarks, are owned by the Company or its licensors and are protected by intellectual-property laws. Except for the limited license to use the Services granted in these Terms, no rights are transferred to you. Any feedback you provide may be used by us without restriction or compensation.

2.6 Fees, Billing, and Subscription

You agree to pay all fees described in your Order. Fees may include recurring subscription charges, one-time setup or onboarding fees, usage-based charges, and applicable taxes. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected) and will automatically renew for successive periods unless cancelled before the renewal date. Setup and onboarding fees are charged at the time of purchase or as specified in the Order.

You authorize us (and our payment processors) to charge your payment method on file for all amounts due. If a charge is declined, we may suspend the Services until payment is received. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

2.7 No Refunds

All fees are non-refundable. Subscription fees, setup fees, onboarding fees, and one-time charges are paid in advance and are non-refundable in whole or in part, except where required by applicable law. Cancellation of a subscription stops future renewal charges but does not entitle you to a refund or credit for the current billing period or any prior period. Unused portions of any plan, including unused calls, minutes, messages, or features, do not roll over and are not refundable.

2.8 Free Trials and Promotional Offers

If we offer a free trial or promotional rate, the trial automatically converts to a paid subscription at the standard rate at the end of the trial period unless you cancel before the trial ends. Promotional rates apply only to the first billing cycle unless otherwise stated.

2.9 Term and Termination

These Terms remain in effect while you use the Services. You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of the then-current billing period. We may suspend or terminate your access for any reason, including non-payment, violation of these Terms, suspected fraud, or risk to the Services. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including intellectual-property ownership, fees owed, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

2.10 AI-Generated Output and Disclaimers

The Services use artificial intelligence and large language models to generate responses, transcriptions, summaries, and other output ("AI Output"). AI Output may be inaccurate, incomplete, biased, or unsuitable for a particular purpose. You are solely responsible for reviewing AI Output before relying on it for any business, legal, medical, financial, or operational decision. We make no warranty that AI Output will be accurate, error-free, or fit for any particular purpose.

2.11 Service Availability

We strive to keep the Services available but do not guarantee uninterrupted operation. The Services may experience downtime due to maintenance, updates, third-party outages (including telephony or AI-provider outages), force majeure events, or other causes. Unless expressly stated in an applicable service-level agreement (SLA), we are not liable for downtime or service interruptions.

2.12 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

2.13 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

2.14 Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Customer Content; (c) your violation of these Terms or any applicable law (including TCPA, recording-consent, or HIPAA obligations); or (d) your violation of any third-party right.

2.15 Third-Party Services

The Services may interoperate with third-party services (such as calendars, CRMs, telephony providers, or AI providers). Your use of those third-party services is governed by the third party's own terms, and we are not responsible for their performance, content, or practices.

2.16 Modifications to the Services or Terms

We may modify the Services or these Terms at any time. Material changes will be communicated through the Services or by email. Continued use after the effective date of any change constitutes acceptance of the updated Terms.

2.17 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

2.18 Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will take place in FLORIDA, or another mutually agreed location, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

You and the Company each waive any right to a jury trial and any right to participate in a class action, class arbitration, or representative proceeding. If this class-action waiver is held unenforceable as to any claim, that claim must be severed and litigated in court, but the remaining claims will proceed in arbitration.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction in [COUNTY, FLORIDA] to protect intellectual-property rights or confidential information.

2.19 Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, network or telecommunications failures, internet outages, third-party-provider outages, governmental orders, or pandemics.

2.20 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

2.21 Entire Agreement; Severability; No Waiver

These Terms, together with any Order, the Privacy Policy, and any other agreements expressly incorporated by reference, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Failure to enforce any provision is not a waiver of that provision.

2.22 Notices

Notices to the Company should be sent to team@kavexis.com. Notices to you may be sent to the email associated with your account.

2.23 Contact

Questions about these Terms? Contact us at kavexis.com.